常问问题

保证

I'm having trouble with my part, what should I do?

-购买汽车配件具有最佳的保修 industry, without question. 游戏厅 you are experiencing any trouble with your part, please visit our 如何 部分,看看您的 issue is addressed there. 游戏厅 you need further assistance, feel free to call and 与我们的一位专家交谈。更多 Info

I already took my car to a mechanic and they said my part is defective, what do I do?
-请参阅我们的 保证 的部分 有关我们保修政策的详细信息。 更多信息

What information should I have ready when I call in with a question or concern?
-游戏厅 you would like to call and speak to one of our experts, please have your invoice number ready so we can quickly find your file. Your invoice number is located on the confirmation page that was packaged with your part. 游戏厅 you provided an email address, this number can also be found in your confirmation 电子邮件。 查看样本 Invoice

游戏厅 I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a 更换汽车零件 the same day in exchange for a temporary deposit. This deposit is to ensure that you send back your defective part and is fully refunded once it arrives back at our warehouse. We will also provide you with a free return 运输 标签,将另一部分还给我们。 更多信息

退货/退款

I returned my part, how long will it take for me to receive my refund?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

  • Up to 3 business days to check the return in.
  • 最多3个工作日内即可处理退款。
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.

游戏厅 you returning a core to receive your temporary deposit back, the same timeline listed above will apply.

退款

什么是可退还的核心押金?
A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.

Many of our parts have refundable core deposits. This means you pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part.

运作方式如下:

  • You purchase the part you need to fix your vehicle.
  • You pay a temporary refundable core deposit. Don’t worry, you’ll get this back!.
  • 您将您的旧零件(核心零件)寄给我们。
  • When we receive your old part (the core), we refund you the full amount.

游戏厅 you have any questions about core deposits, please feel free to give us a call at (888)-907-7225 and we will be happy to assist you.

我必须多久寄回我的核心?
-Cores must be returned within 90 days from purchase to ensure full credit.

我应该在哪里归还我的核心?
-All Cores should be shipped back to 1261 Aviation Blvd Suite 100 Hebron, KY 41048.

How long does it take for me to get my core deposit refunded?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

  • Up to 3 business days to check the return in.
  • 最多3个工作日内即可处理退款。
  • Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.

The following cores are NOT good and will NOT receive credit

The rule of thumb is that cores are fully refunded unless visibly broken or incomplete.

运输

什么是 运输 切 off times?

-Most parts ship same day when the order is placed before 7:30pm EST! 更多信息

陆运始终免费吗?

是的,订单金额超过$ 99。总是!! 更多信息

第二天过夜吗 运输 有空吗

-Yes, every part can be delivered overnight. Add the part to the cart and see the overnight 运输 cost. We dont mark up our 运费,您付我们付的! 更多信息

有国际运输吗?

-Yes. We ship internationally via DHL. Shops in 欧洲和澳大利亚爱我们! 更多信息

我要花多长时间才能参与?

-We do our best to deliver your parts from the warehouse closest to you. 游戏厅 you selected our free ground 运输 service, 运输 times will vary depending on which state you live in. Ground 运输 usuaully takes anywhere between 1-5 business days. Please use your tracking number to see when 您的订单实际上会到达。

我的追踪号码是多少?

-Your tracking number is sent to the email address you provided in a follow-up email (which is different than your order confirmation). Please check your junk folders if you have trouble locating this email.

关于 我们

为什么价格这么低?

-By not having a brick and mortar storefront and only dealing with online 客户,我们会将节省的资金转嫁给您!

购买汽车零部件在哪里?

-Buy Auto Parts is based in sunny Southern California! We ship out of various warehouses located in different states. 更多信息

营业时间是几点?

电话销售和客户服务时间


Buy Auto Parts营业了多长时间了?

-We have been selling auto parts for over 30 years! 更多信息

忠诚 程式

Any specials for dealers, mechanics, repair shops, etc.?

-游戏厅 you are an automotive professional we have a specific program designed just for you, called BuyAutoParts Professional. Benefits include, up to an additional 10% off our already low prices, flat $25 next day air 运输 on most items, and a dedicated support team. To apply for the BuyAutoParts Professional program 在此申请

I am not a shop owner or dealer but I fix all of my cars myself. Am I 符合安装程序折扣计划的条件?

-We also have a loyalty program for the weekend wrenchers, called BuyAutoParts Buyers Club. This program is just $39 a year and you get 10% most items, $25 flat rate 运输 on most items, $25 off any Duralo brake set and a dedicated phone line. To become a member 点击这里

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